• We’re here when you need us, 24/7/365

    Merchant Sherpas Client Support

We are here for You

Here are several ways to contact us

Submit a Support Request

If you are an existing Drundo client and would like to receive support, simply log into your Client Area and select the “Submit a Ticket” button.

 Client Portal Support Center »

Merchant Sherpas Customer Support

Our main product is customer support, lighting fast site response and uptime. It’s what we work on the hardest. More than ninety percent of our staff is in some way dedicated to this process.

Our proactive site and server monitoring allow us to detect any potential issues with your web site before your site visitors know. Beyond fast speeds, amazing technology, and great uptime records we realize that we must judge our success on how well we have supported our clients. It’s really what matters the most in business today.

Opening a support ticket is as easy as sending an email to [email protected] Our support system will automatically match your email address against your account email and will automatically create support request in our system.

In case your request contains sensitive information like credit card information or passwords you can submit support request directly from within your account management portal ».