I can’t tell you how pleased I am with my ecommerce website. It is working so much better now. I am starting to get orders now, something that was totally lacking before. Thanks so much for all you do, it is appreciated.
Just wanted to say thank you for getting us switched over and taking care of us in a timely manor. We really appreciate it. I will definitely brag on you to other business. — Thank you
Thank you all for your quick work in bringing our site back online. Would you believe that an order has come in already? With Memorial Day next week, this is the busiest time of year for us and we lose money in sales by being offline. You all did a fantastic job and I am amazed at the lightning fast speed of the website compared to what we had. Glad I found your company and looking forward to some great online ecommerce experience.
First, thank you for all your help with the email issues we were having yesterday. It is very appreciated and reminds me of why I prefer to do business with Merchant Sherpas!
I just wanted to say THANKS for calling yesterday to check in. That REALLY means a LOT to me. I told my boss (John Porter, owner of the company) that you did that and he said “Wow, Rackspace never did that. Looks like it’s a win-win all around with Merchant Sherpas.” That’s a HUGE compliment because he was very partial to Rackspace. He was really concerned that we weren’t going to be hosting the new site with them. He and I are VERY happy with the service at Merchant Sherpas. We couldn’t ask for anything more.
Thank you for your prompt attention to all our needs. I’m impressed and very happy we will be running our online store with you.
Truly glad that we found you to host and support our ecommerce website. Fantastic job from day one, year and a half ago till now!
I’m writing to cancel our Merchant Sherpas account. I’d like to thank you and everyone at Merchant Sherpas for all your help over the last few years. The reason we’re cancelling is nothing to do with the service we have received from Merchant Sherpas – which has always been great – rather all our hosting has now been centralized and is managed out of our US office. If I ever have a need for US managed services in the future, I’ll be sure to come of Merchant Sherpas, With best regards,
We have found the Merchant Sherpas team to be attentive, cooperative, helpful and easy to work with. In short- they are a good partner to have.
Clients have been happy with Merchant Sherpas and I feel no hesitation referring them to Merchant Sherpas.
Excellent service. Even tried to offer them money to help setup a website but they said they were happy to help as I was already a paying customer.
The most reliable and 5 starts nopCommerce Management & Customer Service!
Day or Night, US or UK datacenter I can always, always rely on Merchant Sherpas for all my ecommerce clients. Since I started working with Merchant Sherpas I just tell my ecommerce clients: is the recognize and certify hosting service that you can really rely on and send a ticket at 3 am and get an answer to your spray. Who else can give you that piece of mind ? just a few and Merchant Sherpas is the one. Now move your ecommerce site to Merchant Sherpas!
Outstanding customer service
I strongly recommend Merchant Sherpas.
I have been using them for years and rarely needed their support as their products are very intuitive. I recently made a mistake in setting up one of my domains. Not only did Merchant Sherpas locate the source of the problems this caused, but took the necessary steps to fix it by creating a secondary domain with the correct domain name, then they copied the content from the old domain to the new one. I am sure many of suppliers would have simply located the problem and left it for me to figure out how to fix it.
Excellent support! Many thanks to the whole Merchant Sherpas team!
A+ Service Day in Day out!
As a small AbleCommerce multi-store e-commerce company we have experienced excellent service from Merchant Sherpas. Converting other stores from various platforms can be a daunting task and sometimes requires a bit of hand holding. However, moving our AC7 installation from another hosting company to Merchant Sherpas was easy and their support team assisted in each step making it a much smoother transition than expected.
It has been close to 4 years we have been using their Able hosting service and during this time we have experienced excellent service and most importantly impeccable uptime. When server maintenance has been required we have always been notified in advance which is a reprieve from our prior host.
We would suggest Merchant Sherpas for any company like ours that is looking for a trusted AbleCommerce host.
My website has been hosted by Merchant Sherpas for four years now, and I couldn’t be happier with my choice. There had been virtually no downtime, and their tech support is extremely responsive and helpful. I have a nopCommerce site and these guys are nopCommerce pros. Highly recommended!
From start to finish, everything went smoothly
From the start of the process everything went smoothly. The sales person I spoke with explained their process, asked the right questions, and got us on a suitable hosting plan. The “Site Move” team was very knowledgeable and experienced and the migration of the nopCommerce store from the current host to Merchant Sherpas went flawlessly. The performance of their hosting environment is also very nice. Will defiantly come to Merchant Sherpas again for future nopCommerce hosting clients.
Emergency Site Restore
Today our site crashed and the support team at Merchant Sherpas jumped into action immediately. They were truly professional in the way they handled my desire for updates as well as fully restoring our website. Thanks for the help.
Merchant Sherpas helped to make me feel very happy 🙂
Merchant Sherpas has helped to make me feel very happy and wanted. 🙂 I cleared bills and when they were cleared everything was dusted and done with from the past, they helped me rename my site and were quick to help. Htaccess do work! 🙂 I found Merchant Sherpas on each occasion very fair and helpful and resolves issues quickly. Good job guys.